We believe in our products and we want our customers to be 100% happy. We include a Lifetime Warranty on all products as long as the products were correctly installed. Warranty does not include wear from normal use and or damage due to incorrect installation or misuse of the products. If it is deemed that the failure was caused by poor installation, misuse or abuse by StorageSmart® warranty will be void. Products are extremely well packaged and designed to be shipped around the country, if on the extremely rare occasion that goods are damaged in transit please reach out and we will resolve the issue by replacing the damaged part. If you have any problems at all, get in contact with us by going to the "Contact Us" page of our website.